Guernsey Water Annual Report 2016

Guernsey Water 2016 Annual Report STRATEGIC REPORT annualreport2016 07 FIRM FINANCIAL FOUNDATIONS EFFECTIVE DRAINAGE PROTECT OUR ENVIRONMENT VALUED BY CUSTOMERS “Our priority was to ensure our discharges do not have an unacceptable impact on the environment” 66% REDUCTION IN OVERDUE OIL STORAGE IMPROVEMENTS WE EXCEEDED OUR ANNUAL EFFICIENCY AND SAVINGS TARGET “We made a one-off return to the States of £1.5m from our property reserve in 2016” “We now understand the level of drought protection we can provide for our customers and how to deal with drought” 73% REDUCTION IN DRINKING WATER TASTE COMPLAINTS “Customer Liaison acts as a single point of contact for customers with more complicated queries” “Our focus in 2016 was understanding our water quality risks and developing safety plans to deal with them” ACHIEVEMENTS SUMMARY 2016 SAFE AND GOOD TO DRINK SUFFICIENT AND RESILIENT 99.91% COMPLIANCE WITH DRINKING WATER STANDARDS NO WATER RESTRICTIONS IMPOSED THROUGHOUT THE YEAR WE CLEANED 41,490m OF SEWER DURING 2016 “We’ve made good progress on our strategy to manage surface water and had success with our pilot project on Sustainable Drainage retrofit” OUR 6 OUTCOMES